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Taking surveys and joining discussions How frequently will I be invited to share my opinion? Survey and discussion invitations will be issued every month, but this does not mean you will be invited to participate each time. This is because, from time to time, only a set number of invitations are issued for certain surveys and discussions.
How will I know if there is a survey or discussion for me to complete? We will send you an email invitation with a link to the survey or discussion. You are under no obligation to participate; however, if after several invitations you do not participate in any surveys or discussions, we may consider you an inactive member. Inactive members may be removed from the community if they don’t participate over a period of time.
How much time does it take to complete a survey? We know that your time is valuable so we ensure our surveys are as short as possible. They usually take no more than five to 10 minutes to complete.
How do I know you received my questionnaire answers? At the end of each survey is a "Finish" or "Submit" button. Once you have clicked that button, your data is stored on our secure server. You will then see a Thank You page. This indicates that we have received your input.
Miscellaneous Do I need special hardware or software? No. Almost any computer with Internet access is sufficient to complete our surveys.
Are there any fees or costs? No. Your community membership is absolutely free.
What if I have more than one email address? Many people have several email accounts. If you have more than one email address, please register with the email address you would like us to use when contacting you. In addition, please make sure you add
support@lawsociety.org.uk to your address book. This will ensure you always receive our email notifications.
How do I cancel my membership (opt-out)? As an Insights community member, you will receive email invitations to complete online surveys and join discussions. To deactivate your membership, you can simply click on the unsubscribe link at the bottom of the email invitation. Alternatively, you can send an email to
support@insights.lawsociety.org.uk to request removal and you will no longer receive survey invitations.
What if my registration information changes? Your registration information is critical for us to send you the most relevant surveys, so we have developed a place for you to update your information at any time. Simply log in with your username and password and click on the update link. Here you can make changes to your email address and password. This will ensure that we will send our studies to the correct email address.
Privacy
For more details, please see our
privacy policy.
Help
If you experience a technical problem, please
click here to visit our Support site or contact our Support Team. Please be as specific as possible when describing the problem. The Support Team will respond with 24 hours to help resolve the problem.